Meet Our Staff
Management
James Christy
Sales Manager
Matt Kiscellus
General Manager
Matt Czaplewski
Service Manager
Shane Bode
Used Car Director
Sales
Michael Duda
Salesperson
Sazare Cunningham
Internet Sales Consultant
Scott Paeske
Salesperson
Brianna Holbrook
Sales consultant
Bernardo Solano
Sales Consultant
Jzaban Cvetan
Sales Consultant
Minna Spivey
Salesperson
Sherman Thompson
Salesperson
Jordan Brown
Salesperson
Joe Towers
Product Specialist
Kenneth Bell
Product Specialist
Alyssa Denter
Product Specialist
Dan BD
Sales Manager
Malvin Silva-Ables
Product Specialist
Jada Washtington
Sales Consultant
Service
Athanasios Almouti
Service Advisor
Sarena Hansen
Service Advisor
Connor Sawyer
Service Advisor
Ajmal Taujoo
Service Advisor
Finance
Lamont Games
Finance Manager
Valencia Wallace
Finance Manager
Josh Freiheit
Finance Manager
Dogan Gregory III
Finance
Administration
Jaylen Smith
Cashier
Lynn Seif
Office Manager
Rod Winklepleck
Corporate Director of Sales
Michael Duda
Salesperson
Apr 06, 2025
The showroom was clean and welcoming.
The showroom was clean and welcoming. The service was great and the sales people were easy to work with.
Apr 06, 2025
very good services as well as good customer service I
very good services as well as good customer service I would recommend this place to anybody
Mar 25, 2025
Michael and Valencia were very good.
Michael and Valencia were very good. Professional and knowledgeable. Manager, Matt, was also very helpful and kind. Everything else was average. It was obvious the dealership was busy & we just felt kind of like a number at the end of the day. Was just an average experience.
Mar 14, 2025
Excellent service and staff.
Excellent service and staff. Car was in excellent condition when brought out after maintenance was complete.
Mar 04, 2025
They're pretty good at getting the job done 👍, Michael
They're pretty good at getting the job done 👍, Michael and Steve got me good information when I told them what I was looking for
James Christy
Sales Manager
Jun 13, 2025
Normal haggling about money but came to an agreement and
Normal haggling about money but came to an agreement and purchased a new vehicle. Mostly a pleasant experience.
Jun 02, 2025
It took 4 weeks to get the backplate for the license for
It took 4 weeks to get the backplate for the license for my car u called multiple times and I found out that each week I called the order for the backplate wasn't even placed. When I first received the car the detail work was horrendous. Luckily the 2nd detail was better but still there were flaws showing lack of care both in the service and cleaning department. It's crazy how bad the support was. During the 2nd week I actually wanted to return the car because I knew I'd be in trouble with such horrendous support. Only the finance person was good and actually broke down stuff. I wouldn't be surprised if they lied about changing all the liquids in the car. The backup camera is still blurry I complained and the person told me it was dirty and after cleaning it was still blurry. I'm really hoping they fix the camera by today otherwise it really is the worse purchase I have ever made. Selling by telling lies is what this dealership seems to be good at. All I'm hoping for now is they take care of this small stuff and one thing I found insane too is for some reason I have a passenger and back floor covers but no driver one. My guess is they lost it somewhere or just don't feel like finding it. I got this car as a gift for my mom and sis. This gift so far has been a disaster due to lack of respect from the dealership.
May 27, 2025
Very nice and clean.
Very nice and clean. The rep was very knowledgeable and was really willing to help us get the vehicle we wanted.
May 25, 2025
This our ninth car (7-New, 2-Used) we bought from this
This our ninth car (7-New, 2-Used) we bought from this dealership. Normally, we work with Mike when buying cars, but he was unavailable. This was our first time meeting Waddy, and after listening to both my wife and me, he actually found us the perfect car. From the minute you step on the lot, the entire staff listens and works with you. It was great working with Waddy, Dogan, James, Grayson, and the rest of the amazing staff when making a large financial decision. This is why we keep coming back.
May 12, 2025
Everyone was pleasant and helpful.
Everyone was pleasant and helpful. The process was quick and efficient. Everything was done well.
Lamont Games
Finance Manager
Jul 01, 2025
Mina was great to work with and had a real smooth
Mina was great to work with and had a real smooth transaction would go there again
Jun 25, 2025
We had a great experience with Joe!
We had a great experience with Joe! The whole process from test drive to finance was great
Jun 17, 2025
Super smooth transition and leasing process.
Super smooth transition and leasing process. Great team working at this dealership, everyone was friendly and helpful!
Jun 16, 2025
We found Brianna to be upbeat, personable, energetic, and
We found Brianna to be upbeat, personable, energetic, and knowledgeable. Her enthusiasm made the car buying experience fun!
Jun 03, 2025
This dealership is amazing, everyone that helped me
This dealership is amazing, everyone that helped me (Bernardo, Waddy-Love, Lamont) was very kind and helpful!
Valencia Wallace
Finance Manager
Jul 01, 2025
This dealership has an ace salesman in Bernie.
This dealership has an ace salesman in Bernie. He was pleasant and made sure that my new Seltos was taken care of to my liking.
Jun 30, 2025
Great service, everyone was very helpful and kind.
Great service, everyone was very helpful and kind. The process was smooth without any stress or confusion on what we were getting into. The operation of the sales and finance department seem to run smoothly and as a team. I thank you all again for making the financing of a new vehicle a great experience. Dogan was very knowledgeable and really took the time to make sure that we were good with understanding everything about the loan and all of the warranties on the vehicle.
May 02, 2025
Good experience.
Good experience. Everyone was very helpful. They answered all my questions. Would recommend this place.
May 01, 2025
Second vehicle purchase.
Second vehicle purchase. Both of which were hassles, actually enjoyable and very accommodating. I would recommend to anyone.
Mar 27, 2025
Valencia was great to work with!
Valencia was great to work with! She was very patient with us as we made our decision and worked very hard to get us within our budget!
Athanasios Almouti
Service Advisor
Jun 26, 2025
Always courteous and respectful .
Always courteous and respectful . A very professional operation that makes the customer feel appreciated. Glad I purchased my car there.
Jun 25, 2025
Excelente personal muy buen trabajo atención en español
Excelente personal muy buen trabajo atención en español recomendados 100% Gracias por tan excelente trabajo
Jun 24, 2025
I really appreciated the Lyft rides to and from work.
I really appreciated the Lyft rides to and from work. Athanasios was great in planning them. The rides were very quick to pick me up.
Jun 21, 2025
Joe Towers was my salesman and he was fabulous and I
Joe Towers was my salesman and he was fabulous and I would’ve never bought a car from anybody else
Jun 18, 2025
I was incredibly surprised it took over an hour to
I was incredibly surprised it took over an hour to replace some window trim when I had made an appointment specifically to get the window trim replaced.
Sarena Hansen
Service Advisor
Jul 06, 2025
Only thing I didn't like was the 90 minute wait for
Only thing I didn't like was the 90 minute wait for service. Kind of makes appointments useless. Outside of that, I love the dealership they always recalibrate my car to factory new condition which I highly appreciate.
Jul 01, 2025
This dealership has an ace salesman in Bernie.
This dealership has an ace salesman in Bernie. He was pleasant and made sure that my new Seltos was taken care of to my liking.
Jun 25, 2025
Excelente personal muy buen trabajo atención en español
Excelente personal muy buen trabajo atención en español recomendados 100% Gracias por tan excelente trabajo
Jun 24, 2025
Service was good but I had to return two days later
Service was good but I had to return two days later because the check engine light came on and a sensor had to be tightened. I also asked for a car wash and that didn’t happen. I ended up going to get a car wash on my own.
Jun 21, 2025
Joe Towers was my salesman and he was fabulous and I
Joe Towers was my salesman and he was fabulous and I would’ve never bought a car from anybody else
Connor Sawyer
Service Advisor
Jul 01, 2025
This dealership has an ace salesman in Bernie.
This dealership has an ace salesman in Bernie. He was pleasant and made sure that my new Seltos was taken care of to my liking.
Jun 25, 2025
Excelente personal muy buen trabajo atención en español
Excelente personal muy buen trabajo atención en español recomendados 100% Gracias por tan excelente trabajo
Jun 21, 2025
Joe Towers was my salesman and he was fabulous and I
Joe Towers was my salesman and he was fabulous and I would’ve never bought a car from anybody else
Jun 17, 2025
Not only is the atmosphere great Connor really goes above
Not only is the atmosphere great Connor really goes above and beyond for his customers. He has a customer for life!
Jun 14, 2025
You guys are very nice and respectful and very
You guys are very nice and respectful and very informative and get the job I was in and out
Sazare Cunningham
Internet Sales Consultant
Jun 14, 2025
Learning about and purchasing our Kia was an easy and
Learning about and purchasing our Kia was an easy and pleasant experience. Have not used the service department yet, but expect it will be good.
Jun 02, 2025
It took 4 weeks to get the backplate for the license for
It took 4 weeks to get the backplate for the license for my car u called multiple times and I found out that each week I called the order for the backplate wasn't even placed. When I first received the car the detail work was horrendous. Luckily the 2nd detail was better but still there were flaws showing lack of care both in the service and cleaning department. It's crazy how bad the support was. During the 2nd week I actually wanted to return the car because I knew I'd be in trouble with such horrendous support. Only the finance person was good and actually broke down stuff. I wouldn't be surprised if they lied about changing all the liquids in the car. The backup camera is still blurry I complained and the person told me it was dirty and after cleaning it was still blurry. I'm really hoping they fix the camera by today otherwise it really is the worse purchase I have ever made. Selling by telling lies is what this dealership seems to be good at. All I'm hoping for now is they take care of this small stuff and one thing I found insane too is for some reason I have a passenger and back floor covers but no driver one. My guess is they lost it somewhere or just don't feel like finding it. I got this car as a gift for my mom and sis. This gift so far has been a disaster due to lack of respect from the dealership.
May 30, 2025
The dealership was nice however even though we had an
The dealership was nice however even though we had an appointment time and a check in hand, it took 2 to 3 hours to get the deal done.
May 03, 2025
I really like our salesman, very nice and accommodating.
I really like our salesman, very nice and accommodating. He made sure we got into a vehicle that we wanted. I appreciate him for listening to ur needs, not being pushing to make a sale. Great salesman
Mar 15, 2025
The best I have worked with.
The best I have worked with. I have not purchased a new car for a long time but certainly have not always had the great experience I had at Russ Darrow In the past.
Jaylen Smith
Cashier
Apr 01, 2025
Edward Porter is very attentive to his customers, trying
Edward Porter is very attentive to his customers, trying to ensure all needs are addressed.
Feb 27, 2025
Thank you to Connor Sawyer and Matt Czaplewski with
Thank you to Connor Sawyer and Matt Czaplewski with assisting me with my new tires! I appreciate it. I am including Sarena in this because she is the one who gave me the price quote for my tires back in December and I think I had a missed opportunity where I wanted to give her a good review but didn't forget. Also Jaylen wasn't there and I didn't run into him this time but he is fabulous and I'd like to send him a virtual hug because he is awesome and I know he is there. Since I am making a review just wanted to send him some positive vibes because he is cool.
Feb 19, 2025
Russ Darrow was an amazing experience in the time of
Russ Darrow was an amazing experience in the time of need . Thank you for your help
Jun 22, 2024
We had been searching for the perfect Kia Sportage when
We had been searching for the perfect Kia Sportage when we happened on the lot at Russ Darrow Kia Wauwatosa. Michael Duda really seemed to know everything about these Sportages and he was very friendly and professional.
Jun 15, 2024
We decided to get out of our old Sorento and get in a.
We decided to get out of our old Sorento and get in a.new Kia Telluride, Michael was so helpful and understanding with my two boys and don’t think I would consider going anywhere else to get a vehicle. Thank You Michael and Russ Darrow Kia!
Scott Paeske
Salesperson
Jun 07, 2025
Scott and Grayson went above and beyond to help us and
Scott and Grayson went above and beyond to help us and make everything right! Their sense of honesty and integrity is what made me feel like it was all meant to be. I would recommend either one of them to anyone. They are both a blessing to the sometimes not so honest world of car sales. We thank them both and may God keep blessing them.
Jun 02, 2025
They work hard to find you the vehicle you want.
They work hard to find you the vehicle you want. They’re not happy until you’re happy. Would highly recommend.
Apr 25, 2025
I found the people to knowledge, friendly and honest.
I found the people to knowledge, friendly and honest. Did what they said they would do promptly.
Mar 30, 2025
I appreciated Scott's reliability as a sales person to
I appreciated Scott's reliability as a sales person to help.me find a vehicle that met my needs and price range. It was wonderful working with him!
Mar 25, 2025
Scott and Josh took care of me so well that I had to
Scott and Josh took care of me so well that I had to truly hug Scott like I was so blessed that Scott chose me or I chose God I don’t know but thank God it was super easy and they worked with me
Brianna Holbrook
Sales consultant
Jun 16, 2025
We found Brianna to be upbeat, personable, energetic, and
We found Brianna to be upbeat, personable, energetic, and knowledgeable. Her enthusiasm made the car buying experience fun!
Jun 02, 2025
It took 4 weeks to get the backplate for the license for
It took 4 weeks to get the backplate for the license for my car u called multiple times and I found out that each week I called the order for the backplate wasn't even placed. When I first received the car the detail work was horrendous. Luckily the 2nd detail was better but still there were flaws showing lack of care both in the service and cleaning department. It's crazy how bad the support was. During the 2nd week I actually wanted to return the car because I knew I'd be in trouble with such horrendous support. Only the finance person was good and actually broke down stuff. I wouldn't be surprised if they lied about changing all the liquids in the car. The backup camera is still blurry I complained and the person told me it was dirty and after cleaning it was still blurry. I'm really hoping they fix the camera by today otherwise it really is the worse purchase I have ever made. Selling by telling lies is what this dealership seems to be good at. All I'm hoping for now is they take care of this small stuff and one thing I found insane too is for some reason I have a passenger and back floor covers but no driver one. My guess is they lost it somewhere or just don't feel like finding it. I got this car as a gift for my mom and sis. This gift so far has been a disaster due to lack of respect from the dealership.
Aug 07, 2023
Listen Brianna, was a God send we loved her energy
Listen Brianna, was a God send we loved her energy through the whole process. She got us right and Steve Garner’s magic hands in the whole thing work out this is our 4th vehicle with them. Absolutely love the people here at Kia Wauwatosa ~Pastor Moore~
Jul 19, 2023
Brianna was very knowledgeable in the car facts and very
Brianna was very knowledgeable in the car facts and very easy and pleasant to work with. Already referred her over to family and a friend. I will always buy my cars at Russ Darrow.
Jul 17, 2023
From the time we walked through the door until the time
From the time we walked through the door until the time we left, everyone was very friendly and welcoming! They gave us the best deal possible on our new car and our trade in. Very happy with Russ Darrow Kia! I love my new Carnival!!
Ajmal Taujoo
Service Advisor
Jun 25, 2025
Excelente personal muy buen trabajo atención en español
Excelente personal muy buen trabajo atención en español recomendados 100% Gracias por tan excelente trabajo
Jun 21, 2025
Joe Towers was my salesman and he was fabulous and I
Joe Towers was my salesman and he was fabulous and I would’ve never bought a car from anybody else
Jun 14, 2025
You guys are very nice and respectful and very
You guys are very nice and respectful and very informative and get the job I was in and out
Jun 12, 2025
At Russ Darrow the service people are very good about
At Russ Darrow the service people are very good about being on time, telling customers about upcoming car maintenance and are polite.
Jun 12, 2025
I love coming to this dealership they're very friendly
I love coming to this dealership they're very friendly I'm on my third Kia and I think when I'm done with this one I'll be back for another one
Bernardo Solano
Sales Consultant
Jul 01, 2025
This dealership has an ace salesman in Bernie.
This dealership has an ace salesman in Bernie. He was pleasant and made sure that my new Seltos was taken care of to my liking.
Jun 10, 2025
I love walking into Russ Darrow Kia Wauwatosa as I'm
I love walking into Russ Darrow Kia Wauwatosa as I'm always greeted with a smile, and several people even remember my name. I've purchased cars from my salesman Bernie, he always knows the type & color of car I like, and makes me feel I am special. I have all of my service done there as well, and same as before always greeted with a smile and by my name. I especially would like to point out "T" as he has been super with my service visits, and gets me in and out quickly. I can't say enough about this dealership, it seems like I'm working with "Family"!!!
Jun 03, 2025
This dealership is amazing, everyone that helped me
This dealership is amazing, everyone that helped me (Bernardo, Waddy-Love, Lamont) was very kind and helpful!
Jun 02, 2025
Bernie was great.
Bernie was great. The overall experience was generally pretty good, but there were some frustrating moments related to the finance department.
May 10, 2025
Great service and very professional sales process.
Great service and very professional sales process. We would recommend and will likely be back.
Josh Freiheit
Finance Manager
Jul 01, 2025
Our experience at the dealership was very positive and I
Our experience at the dealership was very positive and I appreciate the ease of buying our Jeep. Everyone was super helpful, friendly and guided us through the process.
Jun 28, 2025
They were great to work with would do it again.
They were great to work with would do it again. I have work with the dealership before.
Jun 19, 2025
Just bought my 2021 Jeep Grand Cherokee L from Russ
Just bought my 2021 Jeep Grand Cherokee L from Russ Darrow Kia of Wauwatosa Alyssa was amazing would gladly say I had an amazing car buying experience from begging to end. Thank Alyssa for helping me get my new car.
Jun 07, 2025
Scott and Grayson went above and beyond to help us and
Scott and Grayson went above and beyond to help us and make everything right! Their sense of honesty and integrity is what made me feel like it was all meant to be. I would recommend either one of them to anyone. They are both a blessing to the sometimes not so honest world of car sales. We thank them both and may God keep blessing them.
Jun 02, 2025
Bernie was great.
Bernie was great. The overall experience was generally pretty good, but there were some frustrating moments related to the finance department.
Jzaban Cvetan
Sales Consultant
May 19, 2025
The mud guards installed on my new Carnival looks good a
The mud guards installed on my new Carnival looks good a pricey though to have them installed.
Apr 15, 2025
I’ve worked with James in the past and he’s awesome.
I’ve worked with James in the past and he’s awesome. This time we also had the pleasure of working with Jzaban. Both are huge assets to our satisfaction. Thanks James and Jzaban!!
Apr 02, 2025
I will never ever buy another vehicle from Russ Darrow
I will never ever buy another vehicle from Russ Darrow kia of wauwatosa ever again. I've been dealing with this dealership. Ever since 2013 I would buy a vehicle every 2 to 3 years. I spent at least $300,000 at this dealership, and I, raised my voice just a little bit. And, the GEM Matt kullowski, called the police on me and completely humiliated me in front of everyone. I think he needs to be fired..
Mar 31, 2025
Jzaban the salesman really listened to me and helped me
Jzaban the salesman really listened to me and helped me to find the perfect car!
Feb 23, 2025
Great pricing offered.
Great pricing offered. The sale manager Dan is awesome. We got what we wanted in the end.
Minna Spivey
Salesperson
Jul 01, 2025
Mina was great to work with and had a real smooth
Mina was great to work with and had a real smooth transaction would go there again
Jul 01, 2025
Our experience at the dealership was very positive and I
Our experience at the dealership was very positive and I appreciate the ease of buying our Jeep. Everyone was super helpful, friendly and guided us through the process.
Jun 02, 2025
It took 4 weeks to get the backplate for the license for
It took 4 weeks to get the backplate for the license for my car u called multiple times and I found out that each week I called the order for the backplate wasn't even placed. When I first received the car the detail work was horrendous. Luckily the 2nd detail was better but still there were flaws showing lack of care both in the service and cleaning department. It's crazy how bad the support was. During the 2nd week I actually wanted to return the car because I knew I'd be in trouble with such horrendous support. Only the finance person was good and actually broke down stuff. I wouldn't be surprised if they lied about changing all the liquids in the car. The backup camera is still blurry I complained and the person told me it was dirty and after cleaning it was still blurry. I'm really hoping they fix the camera by today otherwise it really is the worse purchase I have ever made. Selling by telling lies is what this dealership seems to be good at. All I'm hoping for now is they take care of this small stuff and one thing I found insane too is for some reason I have a passenger and back floor covers but no driver one. My guess is they lost it somewhere or just don't feel like finding it. I got this car as a gift for my mom and sis. This gift so far has been a disaster due to lack of respect from the dealership.
Apr 28, 2025
The staff was incredibly friendly, knowledgeable, and
The staff was incredibly friendly, knowledgeable, and laid back. I never felt pressured! Minna was very professional and patient, James made sure that my car was delivered in pristine condition, and Josh made me ALMOST forget that I was making a huge payment by keeping the signing environment upbeat. My only “complaint” is that it’s obvious the staff puts all of their energy into helping their customers (they should hire a service to clean the walls of the cubicles and wipe down the desks) 10/10 service though!! Would definitely recommend!!!
Apr 25, 2025
I found the people to knowledge, friendly and honest.
I found the people to knowledge, friendly and honest. Did what they said they would do promptly.
Sherman Thompson
Salesperson
Jun 30, 2025
Great service, everyone was very helpful and kind.
Great service, everyone was very helpful and kind. The process was smooth without any stress or confusion on what we were getting into. The operation of the sales and finance department seem to run smoothly and as a team. I thank you all again for making the financing of a new vehicle a great experience. Dogan was very knowledgeable and really took the time to make sure that we were good with understanding everything about the loan and all of the warranties on the vehicle.
Jun 02, 2025
It took 4 weeks to get the backplate for the license for
It took 4 weeks to get the backplate for the license for my car u called multiple times and I found out that each week I called the order for the backplate wasn't even placed. When I first received the car the detail work was horrendous. Luckily the 2nd detail was better but still there were flaws showing lack of care both in the service and cleaning department. It's crazy how bad the support was. During the 2nd week I actually wanted to return the car because I knew I'd be in trouble with such horrendous support. Only the finance person was good and actually broke down stuff. I wouldn't be surprised if they lied about changing all the liquids in the car. The backup camera is still blurry I complained and the person told me it was dirty and after cleaning it was still blurry. I'm really hoping they fix the camera by today otherwise it really is the worse purchase I have ever made. Selling by telling lies is what this dealership seems to be good at. All I'm hoping for now is they take care of this small stuff and one thing I found insane too is for some reason I have a passenger and back floor covers but no driver one. My guess is they lost it somewhere or just don't feel like finding it. I got this car as a gift for my mom and sis. This gift so far has been a disaster due to lack of respect from the dealership.
Mar 16, 2025
Sherman was pleasant to work with.
Sherman was pleasant to work with. Overall the experience was fine. The dealership could have used more private cubicles as we had to conduct business in the middle of a noisy showroom not ideal
Jan 21, 2025
My wife and I were shopping for a car and saw one on the
My wife and I were shopping for a car and saw one on the internet from Russ Darrow Kia in Wauwatosa that interested us. My wife contacted the dealer to confirm the availability of the vehicle, and we obtained the VIN number in order to conduct our research prior to our visit. We arrived at the dealership on Sat., 1/6/25, to test drive the vehicle. During our assessment, we observed several minor issues, including the check engine light being illuminated, many visible scratches on the exterior, and it missing essential components for changing a tire. It is important to mention that when we spoke to the salesman, Sherman, on the phone the price of the vehicle was "X" amount. On our drive to the dealership the price had increased roughly $200 due to "live market pricing", which we understood. Once discussions began we had asked about any wiggle room with the price to which Sherman responded with "no". Once we mentioned the price difference Sherman agreed that he would honor the lesser of the two. The price of the car the dealer was seeking, even if in immaculate condition, was still more then KBB estimated value was. If a negotiation was not feasible, we respectfully informed Sherman that we wished to avoid wasting his time or ours. Sherman asked us to wait and left us. After quite some time he returned with the GM, Matt Kiscellus. This champ is the reason I'm even wasting my time writing this review. He sits down places a piece of paper in front of us and says "Here's how everything would break down." I reiterated that we did not feel the vehicle was worth the asking price after our observations. Not to mention the price on the paper Matt presented us was more then the higher of the two prices we initially spoke about with Sherman. Matt IMMEDIATELY cops an attitude towards us asking verbatim, why we "even came in to test drive it if you thought it was too much?" I was completely caught off guard at his demeanor and rudeness, and was at a loss for words for a second. I could not believe the way he was speaking to us... His customers! He continued, exclaiming very snotty like that they do not negotiate, and again made a comment relating to why we even came in to the dealership today. I am very sorry but everything about car buying is negotiating!!! If I am wrong about this please, anyone not involved with this dealership correct me and let me know. To scold someone, which hands down is exactly what Matt did to my wife and I, the way he did was completely out of line and absolutely inappropriate! I can not express enough how cordial my wife and I were this entire time. My wife and I have extensive experience in customer service, where we have consistently demonstrated politeness and courtesy towards others. We understand the importance of maintaining professionalism and know what behaviors are appropriate in various situations. I do not believe the saying "the customer is always right." I am a realist. Even if either of us were remotely crude towards anyone at that dealership, which we were not, the way Matt spoke to us would still not be appropriate. If he was a GM at one of my companies, and believes it's appropriate speaking to others like this, whether a customer or employee, he would be standing in the unemployment line with out question. Now I know how this works. He will most likely see this at some point, turn the tables, and claim that my wife or I were some how rude to him or Sherman and it's going to be a he said, she said game. In my experience the employee's story always contradicts what the customer says because the employee is scared that ramifications may result from his/her boss. I have seen and heard it a thousand times. Please note that I am not seeking any sort of compensation of any sort from this review so I have no reason to lie of embellish the truth. More then anything I want to warn the owners and future customers on what to look forward to when dealing with Russ Darrow.
Jan 19, 2025
Sherman Thompson was amazing.
Sherman Thompson was amazing. He was personable and made buying my new car easy. Would go back to him in a heart beat. Josh Freiheit, in finance, got me everything I wanted for the price I wanted without even having to ask by the time we got in there.
Matt Kiscellus
General Manager
Jun 19, 2025
Just bought my 2021 Jeep Grand Cherokee L from Russ
Just bought my 2021 Jeep Grand Cherokee L from Russ Darrow Kia of Wauwatosa Alyssa was amazing would gladly say I had an amazing car buying experience from begging to end. Thank Alyssa for helping me get my new car.
Apr 06, 2025
Don’t have much to say I didn’t have a great experience
Don’t have much to say I didn’t have a great experience the team is great tho…
Apr 02, 2025
I will never ever buy another vehicle from Russ Darrow
I will never ever buy another vehicle from Russ Darrow kia of wauwatosa ever again. I've been dealing with this dealership. Ever since 2013 I would buy a vehicle every 2 to 3 years. I spent at least $300,000 at this dealership, and I, raised my voice just a little bit. And, the GEM Matt kullowski, called the police on me and completely humiliated me in front of everyone. I think he needs to be fired..
Mar 27, 2025
I was very upset with the lack of communication on when
I was very upset with the lack of communication on when Kia would decide if they were going to repair my engine or not. They did not offer me a rental car for the week they had my car. I spent $50 a day on a rental. I had to push the manager. To get answers. Absolutely xxxx poor service from KIA corporate.
Feb 19, 2025
Russ Darrow was an amazing experience in the time of
Russ Darrow was an amazing experience in the time of need . Thank you for your help
Jordan Brown
Salesperson
May 09, 2025
Bernie Solano was my salesperson.
Bernie Solano was my salesperson. He was excellent. He was knowledgeable and thorough. A pleasure to do business with. Every employee there I dealt with was courteous and welcoming, and extremely helpful. A great car buying experience.
May 01, 2025
Jordan and James were sincerity nice, honest people that
Jordan and James were sincerity nice, honest people that made for a great experience buying a new car.
Mar 29, 2025
Everyone at this dealership was professional, kind & easy
Everyone at this dealership was professional, kind & easy to deal with. They were all helpful and accommodating to our needs.
Mar 16, 2025
Minna was a great salesperson!
Minna was a great salesperson! Not pushy and really did all she could for us. Very personable and helpful
Mar 11, 2025
Jordan Brown and the rest of the Russ Darrow dealership
Jordan Brown and the rest of the Russ Darrow dealership made leasing a new car the easiest experience I’ve ever had doing so!
Matt Czaplewski
Service Manager
Jun 15, 2025
I was in for service Aug 2024 tire rotation, my truck was
I was in for service Aug 2024 tire rotation, my truck was too large for the alignment rack, so they did not align tires. They side swiped the side of my truck bringing it into the building. Never bothered to tell me or fix what they did. I saw it when I picked it up, white paint all down the side of my black truck. The service manager immediately took the truck and got the paint off, no scratches seen. A day later I noticed that they had hit the running board as well denting it a bit and the end cap was missing. They ordered the part and it finally arrived in Jan 2025, I went in for them to install it and it was the wrong part. They would order another. Never heard from them again. I left messages and called, no response. I will not be going back there again.
Mar 27, 2025
I was very upset with the lack of communication on when
I was very upset with the lack of communication on when Kia would decide if they were going to repair my engine or not. They did not offer me a rental car for the week they had my car. I spent $50 a day on a rental. I had to push the manager. To get answers. Absolutely xxxx poor service from KIA corporate.
Mar 08, 2025
The customer service provided by Minna and James was
The customer service provided by Minna and James was outstanding. They went above and beyond to figure out several different options for me and put a deal together that met my budget and addressed all of my concerns.
Feb 27, 2025
Thank you to Connor Sawyer and Matt Czaplewski with
Thank you to Connor Sawyer and Matt Czaplewski with assisting me with my new tires! I appreciate it. I am including Sarena in this because she is the one who gave me the price quote for my tires back in December and I think I had a missed opportunity where I wanted to give her a good review but didn't forget. Also Jaylen wasn't there and I didn't run into him this time but he is fabulous and I'd like to send him a virtual hug because he is awesome and I know he is there. Since I am making a review just wanted to send him some positive vibes because he is cool.
Feb 19, 2025
Russ Darrow was an amazing experience in the time of
Russ Darrow was an amazing experience in the time of need . Thank you for your help
Dogan Gregory III
Finance
Jul 05, 2025
Very professional and helpful helped us immensely.
Very professional and helpful helped us immensely. Thank you for all your help. We will be back for our next car.
Jul 03, 2025
Alyssa was extremely friendly and professional to work
Alyssa was extremely friendly and professional to work with. We loved her no pressure approach to the purchase of our new vehicle. Be sure to ask for Alyssa when shopping for a new vehicle at this dealership! In addition, Dogan made the financing aspect of the purchase easy and understandable. Again, it was a no pressure approach which was greatly appreciated.
Jul 01, 2025
Best team I have ever worked with, easy going and ready
Best team I have ever worked with, easy going and ready to help and answer any questions.
Jul 01, 2025
Our experience at the dealership was very positive and I
Our experience at the dealership was very positive and I appreciate the ease of buying our Jeep. Everyone was super helpful, friendly and guided us through the process.
Jun 30, 2025
Great service, everyone was very helpful and kind.
Great service, everyone was very helpful and kind. The process was smooth without any stress or confusion on what we were getting into. The operation of the sales and finance department seem to run smoothly and as a team. I thank you all again for making the financing of a new vehicle a great experience. Dogan was very knowledgeable and really took the time to make sure that we were good with understanding everything about the loan and all of the warranties on the vehicle.
Joe Towers
Product Specialist
Jul 01, 2025
Best team I have ever worked with, easy going and ready
Best team I have ever worked with, easy going and ready to help and answer any questions.
Jun 28, 2025
They were great to work with would do it again.
They were great to work with would do it again. I have work with the dealership before.
Jun 25, 2025
We had a great experience with Joe!
We had a great experience with Joe! The whole process from test drive to finance was great
Jun 13, 2025
Normal haggling about money but came to an agreement and
Normal haggling about money but came to an agreement and purchased a new vehicle. Mostly a pleasant experience.
Lynn Seif
Office Manager
Apr 02, 2025
I love the excellent customer service that all the staff
I love the excellent customer service that all the staff provide to the customers. The service department is prompt with the repairs and oil changes. I appreciate that Russ Darrow Kia appreciates and respect the customers.
Mar 11, 2025
Always friendly and care about your concerns with it
Always friendly and care about your concerns with it comes to the vehicle. They try their best to rectify any issues or problems if something isnt satisfactory. They truly work at trying to satisfy the customer. Going the extra mile should be their motto!!
Feb 08, 2025
All of the staff there were very accommodating, helpful,
All of the staff there were very accommodating, helpful, and pleasant to work with. They all went out of their way to help me fix an issue that needed attention. It was a long, frustrating process but the staff made the experience 100x better. I’d like to give a personal shout-out to Bernie, Lj, Steve, Rio & Grayson for all the help, understanding, and kindness they showed me. I love my new car and it was really a pleasure working with all these guys. Thank you all for the great experience! At the end of it all, I ended up with a car that I love, thank you!!
Kenneth Bell
Product Specialist
Jul 05, 2025
Very professional and helpful helped us immensely.
Very professional and helpful helped us immensely. Thank you for all your help. We will be back for our next car.
Jun 13, 2025
Kenneth Bell was amazing and very friendly will
Kenneth Bell was amazing and very friendly will definitely recommend him to all of my friends and family
Alyssa Denter
Product Specialist
Jul 03, 2025
Alyssa was extremely friendly and professional to work
Alyssa was extremely friendly and professional to work with. We loved her no pressure approach to the purchase of our new vehicle. Be sure to ask for Alyssa when shopping for a new vehicle at this dealership! In addition, Dogan made the financing aspect of the purchase easy and understandable. Again, it was a no pressure approach which was greatly appreciated.
Jun 19, 2025
Just bought my 2021 Jeep Grand Cherokee L from Russ
Just bought my 2021 Jeep Grand Cherokee L from Russ Darrow Kia of Wauwatosa Alyssa was amazing would gladly say I had an amazing car buying experience from begging to end. Thank Alyssa for helping me get my new car.
Shane Bode
Used Car Director
Mar 16, 2025
Minna was a great salesperson!
Minna was a great salesperson! Not pushy and really did all she could for us. Very personable and helpful
