Meet Our Staff
Management
James Christy
Sales Manager
Matt Czaplewski
Service Manager
Matt Kiscellus
General Manager
Shane Bode
Used Car Director
Josh Kiscellus
General Sales Manager
Sales
Scott Paeske
Salesperson
Bernardo Solano
Sales Consultant
Brianna Holbrook
Sales consultant
Ernesto Parrilla
Sales Consultant
Rigo Sanchez
Sales
Alyssa Denter
Sales Manager
Sherman Thompson
Salesperson
Kenney Crump
Sales Associate
Marquavis Maddox
Sales Consultant
Dustin Elmer
Sales Consultant
Jeff Miller
Sales Manager
Service
Athanasios Almouti
Service Advisor
Sarena Hansen
Service Advisor
Connor Sawyer
Service Advisor
Ajmal Taujoo
Service Advisor
Finance
Valencia Wallace
Finance Manager
Josh Freiheit
Finance Manager
Administration
Jaylen Smith
Cashier
Lynn Seif
Office Manager
Rod Winklepleck
Corporate Director of Sales
James Christy
Sales Manager
Feb 21, 2026
I do not recommend this dealership.
I do not recommend this dealership. I came in with a pre-approval and a specific vehicle in their inventory, expecting a straightforward purchase. Instead, the process was disorganized from start to finish. Communication was excessive and borderline harassing for days, yet they failed to get required information to my bank in a timely manner (Valencia) — after multiple days of disruption and delay, I took time off of work to liaison for bank and dealership (dealership was unresponsive to lenders outreach). We live nearly three hours away, and the manager agreed to meet halfway to complete the transaction. On the day of, he told the salesperson (Ernesto) not to honor that. I signed all paperwork and confirmed the title details at signing. Six weeks later, finance (Bernardo) contacted me saying they missed required title signatures and asked me to re-sign documents already completed, while attempting to keep the original transaction date. Ernesto was our direct sales contact and did his best to navigate what felt like a very dysfunctional internal process. He shows potential as an emerging leader, but seems limited by the lack of organization and support around him. Overall, highly unprofessional and poorly managed. I would not trust this team in any capacity.
Feb 17, 2026
The dealership is understaffed in the sales department
The dealership is understaffed in the sales department and the finance department. They try to make it right when you are waiting hours on end but they should not have to try so hard to make it right. Just make it right the first time
Feb 05, 2026
I did end up purchasing the vehicle, but the buying
I did end up purchasing the vehicle, but the buying process raised concerns. Initially, a $2,500 paint protection package and a $500 VIN etch were presented as required for purchase, despite not being included in the advertised price online. I asked/refused 3 different times, in different ways, and each time they implied both were unable to be removed from the deal. Eventually, I was assured multiple times that both items would be removed, including on day of purchase when I called ahead to get a verbal assurance before driving over 3 hours roundtrip to the dealership. Despite this, the VIN etch still appeared on the final contract at signing. Although the finance manager corrected it once I pointed it out, it was concerning that a repeatedly rejected add-on made it back into the final deal. From further research, this is not the first time this has happened to potential customers of Russ Darrow Kia. However, I must mention that the vehicle itself is driving great! I just wish the buying process didn't include so much drama.
Jan 19, 2026
Dustin was great.
Dustin was great. Made the process quick and easy. Remained available and attentive during the process but didn't overwhelm me.
Jan 02, 2026
I don't know who James Christy is.
I don't know who James Christy is. All good otherwise Kenny and Bernie were great to work with
Athanasios Almouti
Service Advisor
Jun 28, 2026
Every time I have appt the guys are very respectful!
Every time I have appt the guys are very respectful! I plan on staying with Kia Russ Darrow.
Jun 28, 2026
Very professional Every time .
Very professional Every time . I come in for service it's very joyful!! I will continue to be a proud customer.
Jun 27, 2026
I am happy with the service I have received from the
I am happy with the service I have received from the dealership and especially from T!
Jun 24, 2026
Service to my vehicle was great and complete in a timely
Service to my vehicle was great and complete in a timely manner. Thank you so much
Jun 10, 2026
They did not wash my car.
They did not wash my car. They did offer at the end, but I would’ve assumed if you walk your Customer out that the car is ready to go. Also, there was grease on my passenger seat or oil on my passenger seat.
Sarena Hansen
Service Advisor
Jun 21, 2026
Great, love live video of the service being done I
Great, love live video of the service being done I recommend most dealerships to do the same
Jun 09, 2026
I called because my Kia Optima bought from Russ Darrow
I called because my Kia Optima bought from Russ Darrow had the steering column broken during an attempted theft. I had a mechanic friend tell me that the dealership would fix it for free. Sarena was completely rude to me and blamed me because Kia has an update to fix the issue with lack of security. Nobody ever told me about this update.
May 19, 2026
Quick and friendly Car was done quickly and Sarena was
Quick and friendly Car was done quickly and Sarena was friendly throughout the process Waiting area was clean
May 15, 2026
I prefer the West Madison location.
I prefer the West Madison location. Team seemed preoccupied, shortstaffed? Helpful in scheduling and adjusting my appt
May 14, 2026
Very friendly, efficient and willing to help Even when
Very friendly, efficient and willing to help Even when it's not your customer, they help
Valencia Wallace
Finance Manager
May 01, 2026
Everyone was very pleasant and professional AND
Everyone was very pleasant and professional AND responsive to my inquiries. Would recommend this dealership and Rigo to friends and family. My first KIA, very excited 😊
Apr 29, 2026
Amazing job done by everyone!
Amazing job done by everyone! I love my new car so much! Thank you so much!
Mar 14, 2026
After buying a new car I would have wanted to feel happy
After buying a new car I would have wanted to feel happy and good about the purchase. Instead I feel I was taken advantage of and screwed.
Feb 21, 2026
I do not recommend this dealership.
I do not recommend this dealership. I came in with a pre-approval and a specific vehicle in their inventory, expecting a straightforward purchase. Instead, the process was disorganized from start to finish. Communication was excessive and borderline harassing for days, yet they failed to get required information to my bank in a timely manner (Valencia) — after multiple days of disruption and delay, I took time off of work to liaison for bank and dealership (dealership was unresponsive to lenders outreach). We live nearly three hours away, and the manager agreed to meet halfway to complete the transaction. On the day of, he told the salesperson (Ernesto) not to honor that. I signed all paperwork and confirmed the title details at signing. Six weeks later, finance (Bernardo) contacted me saying they missed required title signatures and asked me to re-sign documents already completed, while attempting to keep the original transaction date. Ernesto was our direct sales contact and did his best to navigate what felt like a very dysfunctional internal process. He shows potential as an emerging leader, but seems limited by the lack of organization and support around him. Overall, highly unprofessional and poorly managed. I would not trust this team in any capacity.
Feb 12, 2026
Had a pleasant experience at this dealership.
Had a pleasant experience at this dealership. Did not feel any pressure to buy or hassle with my trade in. Ernesto was excellent, he and his teammates worked with me to get me where I needed to be.
Connor Sawyer
Service Advisor
Jun 17, 2026
Making the appointment was easy with a pleasant person
Making the appointment was easy with a pleasant person who answered the phone. Pleasantly surprised the work would not take long so did not use shuttle service. Car was washed.
May 31, 2026
Connor is always amazing.
Connor is always amazing. He never fails to go above and beyond to help me out and explain everything! I will always come back and see him!
May 29, 2026
They finished within the time they said they would Very
They finished within the time they said they would Very good experience overall Will always come back to this location
May 20, 2026
I appreciate getting an appointment on short notice, and
I appreciate getting an appointment on short notice, and the service was very good. The oil change was completely promptly and I would recommend you for service.
May 20, 2026
The repair process was completed quickly and painlessly.
The repair process was completed quickly and painlessly. The waiting area is clean. I am very happy with the process.
Jaylen Smith
Cashier
Apr 01, 2025
Edward Porter is very attentive to his customers, trying
Edward Porter is very attentive to his customers, trying to ensure all needs are addressed.
Feb 27, 2025
Thank you to Connor Sawyer and Matt Czaplewski with
Thank you to Connor Sawyer and Matt Czaplewski with assisting me with my new tires! I appreciate it. I am including Sarena in this because she is the one who gave me the price quote for my tires back in December and I think I had a missed opportunity where I wanted to give her a good review but didn't forget. Also Jaylen wasn't there and I didn't run into him this time but he is fabulous and I'd like to send him a virtual hug because he is awesome and I know he is there. Since I am making a review just wanted to send him some positive vibes because he is cool.
Feb 19, 2025
Russ Darrow was an amazing experience in the time of
Russ Darrow was an amazing experience in the time of need . Thank you for your help
Jun 22, 2024
We had been searching for the perfect Kia Sportage when
We had been searching for the perfect Kia Sportage when we happened on the lot at Russ Darrow Kia Wauwatosa. Michael Duda really seemed to know everything about these Sportages and he was very friendly and professional.
Jun 15, 2024
We decided to get out of our old Sorento and get in a.
We decided to get out of our old Sorento and get in a.new Kia Telluride, Michael was so helpful and understanding with my two boys and don’t think I would consider going anywhere else to get a vehicle. Thank You Michael and Russ Darrow Kia!
Ajmal Taujoo
Service Advisor
Jun 24, 2026
Service to my vehicle was great and complete in a timely
Service to my vehicle was great and complete in a timely manner. Thank you so much
May 15, 2026
I prefer the West Madison location.
I prefer the West Madison location. Team seemed preoccupied, shortstaffed? Helpful in scheduling and adjusting my appt
May 01, 2026
Everyone is always friendly, informational and gets me in
Everyone is always friendly, informational and gets me in and out as quickly as possible.
Apr 04, 2026
Very convenient by being close to the freeway.
Very convenient by being close to the freeway. The people are knowledgeable and friendly. It was a very fast service.
Nov 07, 2025
Reason for a visit recall on Multi-function switch.
Reason for a visit recall on Multi-function switch. Thank you for the service and the car wash
Scott Paeske
Salesperson
Jun 11, 2026
Access to other Russ Darrow dealers cars is poor at best.
Access to other Russ Darrow dealers cars is poor at best. Closing is poor even with a cash payment
May 22, 2026
Scott listened to what we wanted and was able to find us
Scott listened to what we wanted and was able to find us the exact car within 10 days. He was friendly and knowledgeable.
May 03, 2026
Fastest car buying experience I've ever had.
Fastest car buying experience I've ever had. Got in and got out with a better than expected car at the right price.
Apr 29, 2026
Dealership was great to work with, willing to negotiate
Dealership was great to work with, willing to negotiate and very fair. Would recommend again.
Apr 28, 2026
Everyone was great to me Every made my day and had a
Everyone was great to me Every made my day and had a smile on there face and I loved it
Bernardo Solano
Sales Consultant
Jun 23, 2026
Kenny is a great car dealer he is very helpful and did
Kenny is a great car dealer he is very helpful and did everything he could to get me approved thank you.
Jun 18, 2026
The team at Russ Darrow Kia of Wauwatosa went above and
The team at Russ Darrow Kia of Wauwatosa went above and beyond for me and my family! Thank you to Mat, Rigo, Jeffery and also MJ for getting us out of a bad situation and putting my family in great hands you all are the best!
May 23, 2026
Michael Scott was awesome to work with.
Michael Scott was awesome to work with. He is way too nice to be just a car salesman but I am glad he is one right now. Bernie was also very friendly and easy to work with.
May 23, 2026
They made the purchase process very smooth.
They made the purchase process very smooth. They were very resourceful and helpful every step of the way. Big thanks to the car salesman Ernesto for his phenomenal customer service and the Russ Darrow staff for the 10/10 experience. Thank you again guys
May 20, 2026
The building itself, customer amenities, employees who
The building itself, customer amenities, employees who gladly answer every question are all first rate. Just leased my 6th consecutive KIA from this same dealer location which I think says it all.
Brianna Holbrook
Sales consultant
Jun 11, 2026
Dealership made sure I was taken care of and helped me
Dealership made sure I was taken care of and helped me with all my needs including Brianna who accomplished all our goals with purchasing new vehicles. It's always a great pleasure to come to the Wauwatosa location it's truly like family!
Jun 07, 2026
Easy, no forcing anything on my wife and I about
Easy, no forcing anything on my wife and I about purchasing a vehicle, we just went in to look at a car ended up buying one hassle free.
May 29, 2026
This was by far the best car-buying experience I’ve ever
This was by far the best car-buying experience I’ve ever had. Brianna, Marquis, and the finance manager were all extremely helpful, professional, and awesome to work with. They made the entire process smooth and stress-free. I love my vehicle and would definitely recommend this dealership to anyone looking to purchase a car. I wouldn’t buy a car anywhere else!
May 24, 2026
I had been working with Bri for the past few months while
I had been working with Bri for the past few months while trying to navigate being flipped in my auto loan and rebuilding my credit. I had so much anxiety and concern about what my next car and loan situation would look like, but Bri made the entire experience feel manageable from start to finish. She was absolutely amazing and truly made me feel like I was part of her family. She went above and beyond to help protect the deal and make sure I was taken care of every step of the way. I never felt judged for my situation instead, I felt supported, heard, and genuinely cared about. Despite everything, she was able to help get me into a one-year-old car with only 5,000 miles on it and nearly 160,000 fewer miles than my previous vehicle, which honestly felt impossible before working with her. I’m incredibly grateful for all of her hard work, patience, and kindness throughout this process. If you’re nervous about buying a car or rebuilding after a difficult situation, Bri is absolutely the person you want helping you.
Apr 19, 2026
We had a great experience.
We had a great experience. Brianna was great and everyone we interacted with was great.
Josh Freiheit
Finance Manager
May 07, 2026
I was very satisfied with my recent experience with
I was very satisfied with my recent experience with purchasing a new car. Kenny was efficient and extremely knowledgeable and helpful. He made the experience enjoyable and I really appreciated the time he took to help me set up the features on my car.
Apr 29, 2026
Dealership was great to work with, willing to negotiate
Dealership was great to work with, willing to negotiate and very fair. Would recommend again.
Feb 17, 2026
The dealership is understaffed in the sales department
The dealership is understaffed in the sales department and the finance department. They try to make it right when you are waiting hours on end but they should not have to try so hard to make it right. Just make it right the first time
Feb 12, 2026
Matt Czaplewski,He is a good professional with soft and
Matt Czaplewski,He is a good professional with soft and analytical skills, he was able to solve the inconveniences that the seller-manager had caused. He is a person who has very strong human values...
Nov 17, 2025
Had a pleasant experience, but would have appreciated
Had a pleasant experience, but would have appreciated more upfront about inferred costs associated with the purchase.
Ernesto Parrilla
Sales Consultant
May 23, 2026
They made the purchase process very smooth.
They made the purchase process very smooth. They were very resourceful and helpful every step of the way. Big thanks to the car salesman Ernesto for his phenomenal customer service and the Russ Darrow staff for the 10/10 experience. Thank you again guys
May 19, 2026
Ernesto was nothing but great when getting me a brand-new
Ernesto was nothing but great when getting me a brand-new 2026 Kia. He worked hard, and I appreciate all the hard work.
May 09, 2026
No pressure sales and follow through on every point to
No pressure sales and follow through on every point to get you from start to finish in a quick and timely fashing. If your looking for a deal and a outstanding kia or used car i would highly rate there dealership 10/10 they will work hard to meet your needs and take the pressure of buying a car and turn it into a seamless and quick and easy process with going above and beyond to meet your needs and treat with respect and honesty and earn your business for life. Thank you Ernesto and Bernardo!!!
Apr 30, 2026
We had such a great experience working with Ernesto!
We had such a great experience working with Ernesto! After initially trying to purchase from a Russ Darrow Kia dealership closer to home, we were disappointed when the final pricing they provided changed the very next day. Working with Ernesto was a completely different experience. He was honest, transparent, and straightforward throughout the entire process, which made everything feel easy and stress-free. The transaction was quick, smooth, and exactly as promised. I absolutely love my new Kia, and I would gladly work with Ernesto again in a heartbeat. Highly recommend!
Apr 27, 2026
I worked with Ernesto great customer experience he was
I worked with Ernesto great customer experience he was patient and attentive. Definitely made a long day better.
Rigo Sanchez
Sales
Jun 18, 2026
The team at Russ Darrow Kia of Wauwatosa went above and
The team at Russ Darrow Kia of Wauwatosa went above and beyond for me and my family! Thank you to Mat, Rigo, Jeffery and also MJ for getting us out of a bad situation and putting my family in great hands you all are the best!
Jun 17, 2026
It was good.
It was good. No I don't want to add any more words No more words
May 22, 2026
Scott listened to what we wanted and was able to find us
Scott listened to what we wanted and was able to find us the exact car within 10 days. He was friendly and knowledgeable.
May 20, 2026
The building itself, customer amenities, employees who
The building itself, customer amenities, employees who gladly answer every question are all first rate. Just leased my 6th consecutive KIA from this same dealer location which I think says it all.
May 10, 2026
Dealership is a clown show.
Dealership is a clown show. Messy, disorganized. Bait and switch sales tactics. Gave me an empty flash drive instead of signed documents. No one answers the phone. Would never go back.
Alyssa Denter
Sales Manager
May 29, 2026
I was taken care of from the time I walked in the door,
I was taken care of from the time I walked in the door, to the time I walked out.
May 24, 2026
I had been working with Bri for the past few months while
I had been working with Bri for the past few months while trying to navigate being flipped in my auto loan and rebuilding my credit. I had so much anxiety and concern about what my next car and loan situation would look like, but Bri made the entire experience feel manageable from start to finish. She was absolutely amazing and truly made me feel like I was part of her family. She went above and beyond to help protect the deal and make sure I was taken care of every step of the way. I never felt judged for my situation instead, I felt supported, heard, and genuinely cared about. Despite everything, she was able to help get me into a one-year-old car with only 5,000 miles on it and nearly 160,000 fewer miles than my previous vehicle, which honestly felt impossible before working with her. I’m incredibly grateful for all of her hard work, patience, and kindness throughout this process. If you’re nervous about buying a car or rebuilding after a difficult situation, Bri is absolutely the person you want helping you.
May 01, 2026
Everyone is always friendly, informational and gets me in
Everyone is always friendly, informational and gets me in and out as quickly as possible.
Nov 19, 2025
I had a wonderful experience Russ Darrow.
I had a wonderful experience Russ Darrow. Alyssa was very helpful. She went above and beyond to make sure that I got the right automobile for my family. Everything was perfect and I enjoy working with her.
Nov 16, 2025
I had a great experience, Alyssa was very friendly and
I had a great experience, Alyssa was very friendly and helpful. The service was excellent 👌 10/10. Thank you Alyssa for your help
Sherman Thompson
Salesperson
May 01, 2026
Everyone is always friendly, informational and gets me in
Everyone is always friendly, informational and gets me in and out as quickly as possible.
Apr 21, 2026
Vehicle I looked at on a Saturday and it was priced at
Vehicle I looked at on a Saturday and it was priced at 22,850. Dealership put vehicle aside and held till I could have my son come and test drive the following Friday. Without any notice when we arrived the vehicle was marked up 2,000.00 to 24,950. They told us they wouldn't honor the sale price. To me that was very xxxxty of them!
Aug 19, 2025
The service I received while purchasing my vehicle was
The service I received while purchasing my vehicle was exceptional. I didn't feel pressure or coercion from my salesman. I felt very much at ease and confident that I was making a safe and feasible purchase. I would recommend Russ Darrow to anyone looking to purchase an automobile. They make you feel at home there. A VERY PLEASANT EXPERIENCE. Hats off to Mr..Sherman Thompson. He really made buying my truck a joy. He made me smile often while I was at the dealership. Keep moving forward guys. You're doing an awesome job!
Aug 16, 2025
Love Kia Tosa always friendly people and they do a great
Love Kia Tosa always friendly people and they do a great job with Customer Service
Jun 30, 2025
Great service, everyone was very helpful and kind.
Great service, everyone was very helpful and kind. The process was smooth without any stress or confusion on what we were getting into. The operation of the sales and finance department seem to run smoothly and as a team. I thank you all again for making the financing of a new vehicle a great experience. Dogan was very knowledgeable and really took the time to make sure that we were good with understanding everything about the loan and all of the warranties on the vehicle.
Kenney Crump
Sales Associate
Jun 23, 2026
Kenny is a great car dealer he is very helpful and did
Kenny is a great car dealer he is very helpful and did everything he could to get me approved thank you.
May 29, 2026
I was taken care of from the time I walked in the door,
I was taken care of from the time I walked in the door, to the time I walked out.
May 09, 2026
No pressure sales and follow through on every point to
No pressure sales and follow through on every point to get you from start to finish in a quick and timely fashing. If your looking for a deal and a outstanding kia or used car i would highly rate there dealership 10/10 they will work hard to meet your needs and take the pressure of buying a car and turn it into a seamless and quick and easy process with going above and beyond to meet your needs and treat with respect and honesty and earn your business for life. Thank you Ernesto and Bernardo!!!
May 07, 2026
I was very satisfied with my recent experience with
I was very satisfied with my recent experience with purchasing a new car. Kenny was efficient and extremely knowledgeable and helpful. He made the experience enjoyable and I really appreciated the time he took to help me set up the features on my car.
Apr 15, 2026
Great Kenney worked hard to find exactly what I wanted
Great Kenney worked hard to find exactly what I wanted and made it happen. Finance manager was awesome also!
Matt Czaplewski
Service Manager
May 03, 2026
I always get great service and attention to detail from T
I always get great service and attention to detail from T and the whole staff at RD Tosa Kia, will definitely be back again!
May 01, 2026
I had a pretty poor experience recently at this
I had a pretty poor experience recently at this dealership. I lease a car from here and I had called about an error I was getting that caused my car to not start at an intersection more than once. I was also due for a standard oil change. When I brought the car in I had brought it in for the oil change and the error issue. I was told I had a recall to my car and that was more than likely the issue I was facing. They had my care for two days and when I picked up the car, all was good. Until a week later I went to start my car and the same error occurred, this time leaving me with a dead car - it would not start. I was to be in Chicago this day, so I started googling what it could be. ( this was same error I had brought it in for) and one of the things was dead/low battery. So I called the dealership and has asked right off the bat when an oil change is done what is completed. The listed a few things and also stated running a battery test. Once I popped my hood I saw that my coolant and my washer fluid hadn't even look touched ( I took pictures of the results) and I was able to jump it and bring it in someplace else on a Sunday to get battery tested and it instantly failed. I then had the battery swapped and I haven't had any issues. I have since then ( the last 6 days) been trying to get ahold of any leadership and have yet been able to be called back. I have called every day with no results. I am HUGE on customer service and also trusting that when work is being done that all points are being done. The misses I experienced were controllable and inconvenient and for me
Feb 12, 2026
Matt Czaplewski,He is a good professional with soft and
Matt Czaplewski,He is a good professional with soft and analytical skills, he was able to solve the inconveniences that the seller-manager had caused. He is a person who has very strong human values...
Dec 22, 2025
Usually you can work something out with the sales person
Usually you can work something out with the sales person and then alking to the manager. This was a huge matter to us and we felt like we weren't even taken seriously. It was all their way, or nothing. At one point we even felt like they lied to us. We were definitely not their first priority throughout the entire ordeal. We would never go back to Russ Darrow. Ever.
Nov 11, 2025
Exquisite service will definitely recommend family and
Exquisite service will definitely recommend family and friends to come to Connor. You must give him an extreme raise due to his amazing service and great responsibility in actions.
Marquavis Maddox
Sales Consultant
Jun 21, 2026
The closing process was too slow.
The closing process was too slow. I drove in expecting to pay and drive out, not sit around for over 2 hours
Jun 17, 2026
Terrible customer service.
Terrible customer service. Did not show me the vehicle features or anything. Left us waiting for hours. Vehicle already needs repairs. Made a promise I could get it fixed local to where I live and did not coordinate the repairs. Did not explain anything. Did not provide me with the inspection report. Unprofessional. No communication. Awful experience.
Jun 11, 2026
Access to other Russ Darrow dealers cars is poor at best.
Access to other Russ Darrow dealers cars is poor at best. Closing is poor even with a cash payment
May 22, 2026
Friendly, quick and easy experience!
Friendly, quick and easy experience! Marquavis and the dealership were a pleasure to work with!
May 10, 2026
It was a very smooth process.
It was a very smooth process. Marquavis and Bernardo made it a great day! Happy with my purchase experience.
Matt Kiscellus
General Manager
Jun 18, 2026
The team at Russ Darrow Kia of Wauwatosa went above and
The team at Russ Darrow Kia of Wauwatosa went above and beyond for me and my family! Thank you to Mat, Rigo, Jeffery and also MJ for getting us out of a bad situation and putting my family in great hands you all are the best!
Apr 12, 2026
I'm excited to be able to leave such a positive review
I'm excited to be able to leave such a positive review for the Wauwatosa Kia dealership! I've been a customer at this location for over 6 years, and while faces may change, the level of service, overall experience, and customer care have remained consistently outstanding. In February, their team took the time to help me get into the exact vehicle I wanted, while ensuring the monthly payment and down payment fit comfortably within my budget. When an unforeseen issue came up recently, the GM stepped in right away and worked closely with me to find a solution. I truly appreciated how proactive and dedicated they were to making things right. The staff was helpful, responsive, and genuinely invested in my experience. I would absolutely recommend them to anyone looking for a smooth, supportive, and stress-free car-buying process!
Feb 12, 2026
Matt Czaplewski,He is a good professional with soft and
Matt Czaplewski,He is a good professional with soft and analytical skills, he was able to solve the inconveniences that the seller-manager had caused. He is a person who has very strong human values...
Dec 22, 2025
Usually you can work something out with the sales person
Usually you can work something out with the sales person and then alking to the manager. This was a huge matter to us and we felt like we weren't even taken seriously. It was all their way, or nothing. At one point we even felt like they lied to us. We were definitely not their first priority throughout the entire ordeal. We would never go back to Russ Darrow. Ever.
Jun 19, 2025
Just bought my 2021 Jeep Grand Cherokee L from Russ
Just bought my 2021 Jeep Grand Cherokee L from Russ Darrow Kia of Wauwatosa Alyssa was amazing would gladly say I had an amazing car buying experience from begging to end. Thank Alyssa for helping me get my new car.
Dustin Elmer
Sales Consultant
Apr 20, 2026
Great customer service.
Great customer service. Dustin was very helpful. I would recommend this dealership to anyone looking for a car.
Oct 23, 2025
Great sales service.
Great sales service. However pricing was very confusing. Although the ad stated "discount" it was actually reflective of financial offers and wasn't a dealer discount from the MRRP. Very confusing, and not well explained on their website. Sales reps, Dusty and Scott, were great.
Sep 03, 2025
The dealership had lots of cars, good salesman and very
The dealership had lots of cars, good salesman and very respectful of their customers. Dustin was very nice and was a very good salesman and we like him a lot.
Lynn Seif
Office Manager
Apr 01, 2025
I love the excellent customer service that all the staff
I love the excellent customer service that all the staff provide to the customers. The service department is prompt with the repairs and oil changes. I appreciate that Russ Darrow Kia appreciates and respect the customers.
Mar 11, 2025
Always friendly and care about your concerns with it
Always friendly and care about your concerns with it comes to the vehicle. They try their best to rectify any issues or problems if something isnt satisfactory. They truly work at trying to satisfy the customer. Going the extra mile should be their motto!!
Feb 08, 2025
All of the staff there were very accommodating, helpful,
All of the staff there were very accommodating, helpful, and pleasant to work with. They all went out of their way to help me fix an issue that needed attention. It was a long, frustrating process but the staff made the experience 100x better. I’d like to give a personal shout-out to Bernie, Lj, Steve, Rio & Grayson for all the help, understanding, and kindness they showed me. I love my new car and it was really a pleasure working with all these guys. Thank you all for the great experience! At the end of it all, I ended up with a car that I love, thank you!!
Shane Bode
Used Car Director
Mar 16, 2025
Minna was a great salesperson!
Minna was a great salesperson! Not pushy and really did all she could for us. Very personable and helpful
Josh Kiscellus
General Sales Manager
Aug 22, 2025
Bree and coworkers very helpful in explaining and
Bree and coworkers very helpful in explaining and clarifying questions I had . Was a pleasure meeting them
