Customer Testimonials
Sherman Thompson was amazing. He was personable and made buying my new car easy. Would go back to him in a heart beat. Josh Freiheit, in finance, got me everything I wanted for the price I wanted without even having to ask by the time we got in there.
Friendly service and great service department. They did the necessary work within the time frame they told me it would take and even did a car wash for me that I asked for.
Thanks to russ darrow for taking care of my flat tire in a short time. They were very friendly.
they did a excellent job with my car . from the service to customer service! I definitely recommend
I was met with a friendly employee who explained everything to me. While waiting for my vehicle a few employees came up to me to make sure I had everything I needed. It was a wonderful experience.
Your service advisors and techs are great ! Wait time was minimal and service was performed well
They got me a ride home during the service and then gave me a ride back
Thanasis was wonderful with helping me out. He was kind and so courteous on making me feel great as a customer. He went above and beyond taking care of my concerns and needs. Someone like him makes me want to come back. He explained everything to me and made me feel that I’m more than a customer. 10/10 for him. I appreciate and look forward to my next visit. Thank you!!!
Service was provided promptly and as quoted
Thanasis the service writer was absolutely amazing. He took care of all my concerns when bringing my car in. He made me feel great and comfortable. He went above and beyond for me and that alone is worth going back for. There isn’t a lot of honest trustworthy people anymore and this guy is the real deal. 10/10 for him and the staff at Russ Darrow. They will treat you very well and make going to the dealership easy and friendly. Thanks Thanasis, will be back!
Very good and prompt service
Russ Darrow Kia of Wauwatosa is professional, efficient, and has great customer service. Connor is especially accommodating.
Great place! Everyone was helpful and professional. Very informative on what was wrong with car.
Had my car in for recall work and T was amazing to work with. Everyone was very friendly and accommodating!
Great service friendly good customer service
Everything went really well. The did a thorough job on my Kia soul. I especially like the waiting area very comfortable.
Wonderful experience with Bernardo and Matt! Bernardo was incredible not only genuine but his phenomenal knowledge of the vehicle and his patience in teaching me and setting up many of the features. Car shopping is one of those things most of us dread, but I can honestly say this team made it a good day with family!
Everyone at the dealership was so very welcoming and knowledgeable. They know what they are doing from start to finish!
We had a great experience with Jzaban in Sales and Lamont in Finance. They moved the process along and were very accommodating.
Quiet clean in and out love experience would recommend family and friends great service would absolutely come back
Top notch. Appreciated the video of the walk through!
Sarena was very helpful and knowledgeable. Quick great service
They were kind, let me know the progress on my service. I actually looked at a vehicle while there. Taken good care of. And because of the extra time that was needed they took good care of me for my next visit
This 5 star review is only for Sazare Cunningham. Sazare is the best sales person we have ever encountered after many vehicle purchase’s over the years. Extremely knowledgeable Patiently answered all of our questions Respectful of what we had to say Non-judgmental Genuine and honest answers. This review is coming from two people who don’t typically write reviews. Sazare treated us like family and we feel that he is a hidden gem in the southern section of Wisconsin. If not for him, I doubt that we would have purchased a vehicle from this dealership. Hats off to you.
Russ Darrow KIA helped us find the right car for our son and were easy to deal with. Even though it was in the middle of a snow storm. Worked with us on getting a good deal on the car as well as our trade in vehicle. Thanks.
Fast friendly service. I really enjoyed the video that was sent after my appointment, showing what services were performed. Thank you so much for going the extra mile!
Valencia Wallace has sold two cars to me now and I wouldn't have even considered trading the first for the second if anyone else had reached out - she is amazing! Valencia is a great communicator and is very personable, patient, kind, and respectful. The service I received really made me feel like their only customer in the moment, allowing me and my wife to test drive the car multiple times. Then working with Josh Freiheit on the finance side of things was just a breeze - no pressure, good conversation, understanding, patient. I could not have asked for ...
Great experience.
Amazing service
Always happy to bring my vehicle in for service here. They greet me by name when I walk in and are always happy to help. Thanks for the great customer service.
I took my car in due to a recall on a part. All the staff I interacted with were very friendly. I asked for a quote to fix my sunroof which would not close. They adjusted the rails and closed it at no charge. This was a wonderful experience for me!
My car was handled promptly. Friendly and professional customer service.
Russ Darrow KIA Wauwatosa was great! I was greeted with smile and a sense they were there to provide the service on my vehicle I signed up for online. I was given an estimate of how long it would take which was spot on.
All Of The Members I Worked With During My Purchase For New Car Made It So Easy And Stress Free. It Felt Like Everyone Here Wanted Me To Be Successful To Leave With My Dream Car. They Are Truly A 10/10 Dealer Ship That Will Work With You! I’ll Continue To Come Back And Also Recommend Others !
I recently purchased a car from Russ Darrow Kia of Wauwatosa, and it was a great experience! They have a wide selection of models available, which made it easy to explore different options. Sazare was incredibly helpful in guiding me through the process including Test drive and finding the best car with a great deal. Their professionalism and support made the entire experience smooth and enjoyable. Highly recommend visiting them if you're in the market for a new car!
Awesome service department!!!!
Staff was great service time was accurate. Car wash was a nice bonus.
The car buying process has never been easier. My salesman, Jzaban, was extremely helpful thoughout the whole procesw. I got a good deal on my new Telluride, and the dealer even agreed to do some extra work that I wanted done on the car before I purchased it. I highly recommend this dealership.
My experience with russ darrow is excellent The people there are very polite and they take time out to make sure that your car is fixed on time.I have been with russ darrow For a long time and they have always made me proud.Thank you.
I love the video, fast service and great customer service
Alivia Diaz and Rio were amazing in helping me find and finance my Kia Forte! I appreciated the time Alivia took to understand what I was looking for and finding the right car for me, and Rio was amazing in putting together a package that fit my needs. They were both outstanding - thank you!!
Jzaban was awesome! He knew every question I asked about the car I was interested in. Some very detailed questions. Super straightforward and great to work with. Definitely will be buying a car from him again in the future. Absolutely wonderful to work with.
They were friendly and quick and did my car’s oil change and tire rotation in less than an hour
Alivia and Rio were amazing and got me into the perfect car and I recommend buying a car here.
Mike D. was the best salesman I have had in 50 years of buying cars. Highly recommend Russ Darrow Kia and Mike D.
Great Staff, left very happy!
So I must sing the praises of the team at Russ Darrow Kia of Mayfair! I came in for a routine oil change and was recognized by my sales team (Rio and Mike Duda) warmly. As we chatted about our ideal next vehicle, these gentlemen dug in and worked a tremendous deal for us with the help of Steve Garner. What a team you have! Not only did we work a win-win deal, but we had a BLAST working together... who says that about car buying!?! These guys are officially OUR car guys from now on! Go see Mike, Rio ...
Excellent service & easy process!!!
It's the season for being thankful! With that being said back in October 2024 I walked into Russ Darrow Kia of Wauwatosa in hopes of trading my vehicle and walking away with something heartwarming. Of course I had no clue what I was looking for. As I walked through the doors I was welcomed by Sherman into the dealership like I was an old friend coming to visit. Unlike any other dealerships where you feel like you're being attacked by sharks. This was not the case. After only test driving one Seltos I was hooked. After speaking to a ...
I had a great experience there very polite and respectful I would recommend anyone 🩷❤️
Everyone was very honest helpful and didn’t rush the process.
Athanasios and Matt went out of their way to make my car perform like it was almost new. Extremely appreciated. They will work for you. Trust them
Good service but I keep forgetting about the complimentary car wash and they don’t mention it. Don’t k owing it transfer from Waukesha where I purchased the car.
Good service 👍
This car buying experience was out standing!!! I was treated with respect and kindness! And the attention to detail was top notch. Valencia and Rio were the BEST!!! We will definitely be customers for life!
Very friendly people and easy to work with. Found me exactly what I was looking for when other dealers couldn’t. Shout out to Grayson and Minna for helping me out.
We are loving our new EV9. Everyone was helpful and made the car purchasing experience seamless!
Oil change and tire rotation, as well as fix a nail in one of the tires
Took the time to work with the 3rd party maintenance plan rosen signed up me for. Took a few hours to complete my 8k maintenance, and they plugged my tire. Great work, Jarvis was awesome.
The service personnel were pleasant and courteous. My vehicle service was completed in a timely fashion.Very pleased.
I just want to thank Mike and Rio making the smoothest process of getting my new Kia. They are the best.
Started looking online, got pre-qualified and received a phone call right away to make an appointment. I am currently about to leave same day with the exact vehicle I wanted. I had very great experience here, staff immediately treated me like family. Great energy and playlist as soon as you walk in the door. Special thank you to Valencia Wallace and Steve G for assisting me today with the most excellent customer service.
I know nothing about buying a car, but the experience was super pleasant, easy, and informative. Michael Duda and Steve Garner were great to me!!
I had an amazing experience at this dealership! Jzaben and Grayson were both super helpful and made the whole car-buying process so easy. Jzaben was super helpful with the Mazda CX-30 and answered all my questions and followed up to make sure everything was in order. Grayson was awesome too, walking me through all the paperwork and making sure I was comfortable every step of the way. The whole team was friendly and laid-back, and I’m really happy with my new car. Highly recommend this place, especially if you get to work with Jzaben and Grayson! 5 stars for sure!
Had a very good experience with the salesperson — Sazare! He was pleasant, polite, patient, informative, and listened to us. When we said NO to something he listened and didn’t keep pressuring. Much appreciate. I felt they met us at a reasonable price and we are happy w the experience and the Sportage X-line PHEV thus far. Would definitely recommend checking it out.
I recently purchased a Kia Carnival from Russ Darrow Kia of Wauwatosa, and the experience was exceptional. While I initially planned to buy elsewhere, their accurate online pricing and unbeatable deal—truly the best price in the state—plus extra perks made choosing them an easy decision. Grayson, the general manager was incredibly accommodating, delivering on every promise with integrity and a genuine commitment to customer satisfaction. The entire team, from the sales associates to the staff, was professional, knowledgeable, and ensured the process was smooth and stress-free. I highly recommend Russ Darrow Kia of Wauwatosa for their outstanding service ...
Customer service was 10/10
This dealership is better than words can say. My husband and I bought a truck. Jzaban and Matt were great. They were honest and very knowledgeable. The buying experience was great. I would 100% recommend them to anyone who is looking to buy a vehicle. We love our truck, were concerned about a minor scratch and they buffed it out right away and washed the vehicle. The processing time for paperwork was longer than I expected, but I would still buy from here again. They are the best! I told them I just wanted the truck and they never tried to ...
Great service at service. Initially could not find my maintenance plan in their computer system, but they dug for it and found it. Greatly appreciated!
(Translated by Google) Pleased by the attention in Spanish, Mrs. Maricel is very kind and really got the approval I needed for my new vehicle (Original) Complacido por la atención en español la señora Maricel es muy amable y realmente consiguió la aprobación que necesitaba para mi nuevo vehículo
We drove two hours to look at a car we saw online. We worked with JT who was very knowledgeable and patient with us! Great experience all around!
Worked with a very nice young salesman LJ. He was extremely helpful and knowledgeable. Made the decision to buy the my new car from them very easy.
Conner, Rio and Mike took care of me!!
Best price guaranteed and customer service on the market !!!
Great experience working through our Kia purchase with Bernie Solano. He is very knowledgeable, professional and personable. We never felt pressured. He thoroughly reviewed the features of the vehicle and answered all of our questions. We would highly recommend Bernie and the team at Kia.
